Refund policy
We want you to be happy with your order from Little Grub Farm. Please check your order when it arrives and contact us straight away if anything is damaged, incorrect, missing, or not as expected.
You can contact us at littlegrubfarm@gmail.com.
Returns for unwanted items
For most unopened, non-perishable products, you have 14 days from the day after delivery to tell us that you would like to cancel your order and return the item.
After telling us you would like to cancel, you then have 14 days to send the item back to us.
To be eligible for a return, the item must be unused, unopened, in its original packaging, and in a resaleable condition. You will also need your order confirmation or proof of purchase.
Please contact us before sending anything back. Items returned without contacting us first may not be accepted.
Return address:
AgriGrub
Cross Drove
Tydd St Giles
PE13 5NX
Unless the item is faulty, damaged, incorrect, or not as described, the customer is responsible for the cost of return postage.
Non-returnable items
Some items cannot be returned simply because you have changed your mind. This includes:
- Live Calci Worms and other live or perishable products
- Opened bags, tubs, or packets of dried Calci Worms
- Products that have been unsealed after delivery
- Products that have been used, mixed with other materials, or handled in a way that means they cannot be resold
- Custom, special order, or personalised products
This does not affect your statutory rights if an item is faulty, damaged, incorrect, or not as described.
Damaged, faulty, or incorrect items
Please inspect your order when it arrives. If your item is damaged, faulty, incorrect, or not as described, please contact us as soon as possible at littlegrubfarm@gmail.com.
Please include your order number, a short description of the issue, and photographs where possible. We will review the issue and, where appropriate, offer a replacement, refund, or other suitable solution.
Live product issues
Live products should be checked as soon as they arrive. If there is a problem with a live delivery, please contact us on the day of delivery where possible, with photographs and your order details.
Because live products are perishable, we may not be able to resolve issues reported after a delay, especially where the condition of the product may have been affected by storage, temperature, missed delivery, or handling after delivery.
Refunds
Once we have received and inspected an accepted return, we will let you know whether the refund has been approved.
If approved, your refund will be made to your original payment method. Refunds are normally processed within 14 days of us receiving the returned item, or receiving evidence that it has been sent back.
Where your legal cancellation right applies, we will also refund the standard delivery cost for the original order. If you chose a more expensive delivery option, we only refund the cost of standard delivery.
Exchanges
We do not usually offer direct exchanges. The simplest way to get a different item is to place a new order and, where the original item is eligible for return, return the original item to us.
Questions
For any returns or refund questions, please contact us at littlegrubfarm@gmail.com